I have a problem with records syncing across devices (4 iOS devices, all updated to 26.4.1, all using the latest version of Tapforms, all using iCloud sync). Changes made on 1 or more devices are just not syncing reliably with the others (can be subtle – a date change, updated stock quantity etc, or fairly major changes to the form layout and multiple data changes).
This has been going on for some time and I haven’t really seen a pattern as to which device is more affected (although I do use 1 of them a lot more than the others so inevitably this iPad is showing more errors/inconsistencies, but would also contain most of the “current” data and recent changes. I have also lost track of what I have edited so I can’t realistically go through and correct manually.
The recent Tapforms update has not fixed the issue.
Any advice on what to do? And if a fix is available, will all records be merged and corrected? I think this has been an issue for some weeks…………..
-
This topic was modified 1 week, 1 day ago by
Tom Bradley.
Hi Tom,
There’s a lot going on there it seems. And sorry for my delayed response.
I would recommend picking one device that’s your primary “source of truth” and then doing an initial sync on that document on that device. Do this by:
1. Go to Settings
2. Click on Sync
3. Select the None sync service
4. Delete the document from iCloud by tapping on the trashcan on iOS or click on the Delete from popup button on macOS on the Sync screen.
5. Now select Cloud+ Sync.
6. Wait for it to finish syncing completely.
7. Go to your other device and delete the document from there.
8. Tap or click on the iCloud Documents download button on the main Database Documents screen (the one with all the documents you click/tap on to open them up).
9. Tap Forms will list the documents you’ve synced with Cloud+.
10. Click or tap on the download button next to it.
Tap Forms will now open an empty version of that document and then it will start syncing it.
That should get you going again.
Thanks,
Brendan
I have just upgraded from Tap Forms 5 to Pro and am synching across 4 devices.
I am experiencing the same problem as Tom with apparently random non-synching of bits of data.
Before trying your advice, Brendan, can you just clarify:
You mention deleting from iCloud and then selecting iCloud+. As I understand it, iCloud+ is a subscription version. Are you really saying we need to take out an iCloud+ subscription to try to solve the synching problem?
.
