Stuck on sync sending

This topic contains 4 replies, has 2 voices, and was last updated by  Brendan 1 week, 2 days ago.

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  • February 4, 2019 at 9:17 AM #33652

    tonyt
    Participant

    Hi Brendan
    I am using latest versions of TF on mac mojave and ios latest. When i make an entry on the ipad recently and then look under my tools I see a messge saying ‘sync sending’ but nothing happens, or seems to! If i close TF and reload it the sync USUALY goes ahead. Any ideas?

    February 4, 2019 at 2:59 PM #33653

    Brendan
    Keymaster

    Not sure. It may be caused by delays communicating with Apple’s servers. Or you have a particularly large attachment being synced.

    February 8, 2019 at 10:54 AM #33700

    tonyt
    Participant

    Hi Brendan
    Still happening with great long delays from iPad to Mac, makes it unusable at times. If I close TF and reopen it seems to sync. Would a reset of sync help?
    UPDATE-
    I have just looked at my Mac sync settings and they are on Nearby – which I have NEVER used!! The iPad is on iCloud. Sync still takes place as described. Is this an expected behaviour?
    Please could you tell me what to do to put things straight – detailed instructions appreciated as I live in fear of upsetting sync or deleting data from iCloud, etc! For instance I have found this thread that gives info but says disable sync on bothe machines, but what about keeping data in iCloud, or should I delete this too and rely on the upto date info on the Mac?
    Hope you can help
    Cheers….

    February 8, 2019 at 11:01 AM #33701

    tonyt
    Participant

    I should add the sync settings window on the Mac looks as a little odd as iCloud is highlighted to the left, but on the right it says Nearby?

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    February 8, 2019 at 2:34 PM #33704

    Brendan
    Keymaster

    Ah I see. I did make a little change to the Sync Settings screen because for people that were using Nearby, when you closed and re-opened the Sync Settings screen, it would show that iCloud was selected even if they were using Nearby. So what Tap Forms does now is it checks to see if you have any devices configured in Nearby and then it selects the Nearby option. Since you at one time configured Nearby sync by adding your iPad to it, that’s why Tap Forms is selecting Nearby Sync. You should remove the iPad from the list of devices. Especially since that could cause a conflicting sync to occur. Once you remove the iPad from the list, the Sync Settings screen will behave as normal.

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