no sync available in TF HD

[Leo]

Brendan,

help!

there is no sync in the options list available on TF HD.

On the iPhone version it is but not on tje iPad version.

see screenprint…

your help is wanted!

Leo

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[Leo]

Maybe the lite version was released as the pro version?

Still, we can’t use our iPads for work now.

Leo

[Leo]

Also, the latest test flight version doesn’t sync. It says

1. check latest versions
2 use same keY on all devices
3. reset sunc
4 tr=urn on sync all devices
5. try again

Figured that one out… when reinstalling TF the key was set to <empty>…
But…If I try to set security settings key code TF crashed. This is on the Test Flight as well as the distributed version.

This is all on Ipad Air and iPad mini

[Laurent]

Hello,

I have updated to 3.8 on iphone/iPad and 2.2 on MAC. Reset the Sync on MAC

Unless I am missing something, the sync option disappeared on iPhone and iPad. Impossible to sync now.

Help :-)

Thanks a lot!

[Stuart]

I see the same issue in Tap Forms HD 3.8 (1.2.9) on my iPad Air (iOS 7.1.1). The ‘iCloud Sync’ option is missing from the Tools menu. I haven’t updated on my iPhone and still have the TestFlight beta version installed (3.8 [164]) and the ‘iCloud Sync’ option is still present in the beta release.

Leo – you can always initiate an iCloud sync by dragging down the list of Forms (from the left-hand navigator in Tap Forms HD or from the ‘Forms’ section in Tap Forms for iPhone). As you drag down on the form list, Tap Forms will initiate a sync and you should see the ‘spinning network cog’ and text “Initiating sync to iCloud”.

[Paul Gardener]

Hi,

Ive updated the Mac version and that appears to sync ok, the iCloud sync option is missing on the iPhone update, and the iPad app update is still not available in the UK store.

Can you help?

Thanks.

[Stuart]

Seems there’s a bug in the released versions of Tap Forms and Tap Forms HD 3.8 in that the ‘iCloud Sync’ option is missing from the Tools menu. We’ll have to wait for Brendan for further info (he’s based in Canada so might not respond for a few hours). Meanwhile you can initiate an iCloud sync by following the instructions in my previous post above (basically just “pull to sync” the form list).

PS> I am in the U.K. and the iPad version 3.8 is available for me. I downloaded and installed it about 2 hours ago (08:30 BST) though the App Store on my iPad.

Stuart

[Brendan]

Hey guys,

I’m very sorry for this trouble. I am fixing it now and I should have a fixed update sent to Apple tomorrow for review.

The iCloud Sync option will return. It had to do with an incorrectly built distribution of the app.

Sorry again for this trouble.

Thanks,

Brendan

[Leo]

After reverting back to 3.6 iOS en 3.1.1 OSx
and re-update everything again. On my iPhone the sync options disappeared also.

I’m using now the test flight version.

Testing the attachments and pictures tis day.

[Paul Gardener]

Thanks Stuart,

Ive just looked again on the IPad App store and still no update – a search for App brings up nothing! It must have been taken down whilst Brendan is working on it.

Paul.

[Author]

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