Every time I open Tap Forms I get an error message: “Snychronization has failed – Error sending to server.: Payment required, 402” – anyone else getting this?
(I also tried to log in to my Cloudant account through the website, and it said I needed to contact support@cloudant.com – which has just bounced back as not a real email address!)
Never mind – it’s working again! Must have been a temporary glitch
Glad it’s working again James.
I have no control over Cloudant, so it’s possible one day they could just shut it down without warning. But hopefully it stays up.
I am working on new sync solutions for a new version of Tap Forms I’m working on.
Oh wow – looking forward to possible new sync solutions! 😊
Okay, no, it’s down again – same error message as before. 😟
Mine also did this. I’ve decided it’s time to abandon IBM Cloudant and revert to Nearby Sync.
I’ve had a couple of reports of this. I wonder if there’s anything in your Cloudant account that could give you a clue? Did they drop the free tier? Did you go over your 1 GB limit?
I suspect it’s something IBM has done recently.
Oh yeah, this is another problem I should have flagged! I can’t log in online to my Cloudant account anymore.
I’d be really interested to see if anyone else has this problem?
I started here as usual:
https://cloudant.com/sign-in
And I filled in my account details.
And it said “Your account has been locked. Please contact support@cloudant.com.”
So I sent an email, and got a bounce-back. “No mx record found for domain=cloudant.com”
You need to now login to https://cloud.ibm.com
Also, there seems to be a migration process you need to go through to migrate your database over to a resource group. There’s a default one already setup you can choose. I just went through that process. Although I am getting a 500 server error right now after the migration. Not sure what’s up with that. May require me to wait a bit and try again.
Sorry, I see you already mentioned this here: https://www.tapforms.com/help-mac/5/en/topic/ibm-cloudant-sync
I’ll see if I can figure that process out!
Ya sorry about this. Cloudant is completely out of my hands.
The new sync system I’m working on will allow for multi-user iCloud sync, Dropbox, and Nearby, so you will still be able to sync with different people.
Yay! Dropbox! I use this with some other apps to sync shared data with another family member. Bring it on please!!!
since migrate didn’t work for me, i successfully created a new cloudant database with legacy authentication. in tap forms, instead of using the IBM cloud option of syncing, I used the Apache CouchDB sync method using the new credentials I created for the new database in IBM cloud. It claims to be working in Tap Forms.
Ya, their migration didn’t work for me either. I’m glad making a new account worked for you. I think they locked my account out for the database access or something. I just get an error that states:
500: Internal Server Error
Reason: Error retrieving account information
I do have another account though and I guess I migrated that before the deadline and it works fine.
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