Lost data (phone numbers) after sync…

[alex]

Everytime I sync (mostly the desktop version) Tap Forms loses the mobile phone numbers of some entries.

Any help or experience with that issue?
Thanks so far for any advice.

Alex

[Brendan]

Hello Alex,

That’s odd. I haven’t seen this issue before, but does it happen only with phone number fields?

If you send me your database I can check to see if they’re just hiding in there somewhere.

Thanks,

Brendan

[alex]

Hi Brendan,

obviously yes – only the (mobile) phone numbers of some few customers disappear after syncing.

My database is 23,6 mb in size – probably a little to big to mail it.
Do you want it tranfered with wetransfer? Just send me a mail-address to dedicate it to.

Thanks for your help so far.

Greetings,
Alex

[Brendan]

Hello Alex,

You can send it to my support address: support @ tap forms.com

Thanks!

[Author]

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