‘license does not match product’

Tap Forms – Organizer Database App for Mac, iPhone, and iPad › Forums › Using Tap Forms › ‘license does not match product’

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  • August 14, 2020 at 2:47 AM #41671

    derek
    Participant

    Hi Brendan

    Trying to (re-)install on my MBP, my main is on another Mac. Using same license number as on Mac, I get an error ‘license does not match product’ and doesn’t let me activate it.

    Can’t find any answers on forum..

    thanks
    derek

    August 14, 2020 at 2:43 PM #41673

    Brendan
    Keymaster

    Hi Derek,

    This happens if you have a Tap Forms 5 license and try to activate Tap Forms 3.5 with it. Or vice versa, if you have a Tap Forms 3.5 license and you try to activate Tap Forms 5 using it.

    Which version of Tap Forms is your license key for?

    Thanks,

    Brendan

    August 14, 2020 at 4:06 PM #41674

    derek
    Participant

    Hi Brendan

    Both are tapforms 5.. Mac is activated and MBP not.

    Thanks
    Derek

    August 14, 2020 at 8:55 PM #41676

    Brendan
    Keymaster

    The only time I’ve ever seen that error is when you try to use the license key for the wrong version of Tap Forms.

    Download it from this link just to be sure:

    https://vendors.paddle.com/download/product/503174

    August 15, 2020 at 1:20 AM #41677

    derek
    Participant

    thanks brendan, that did it.. I was trying to install 3.5! somehow I was always downloading 3.5 instead of the trial version 5. sorry for the trouble!

    August 15, 2020 at 1:07 PM #41679

    Brendan
    Keymaster

    heheh… no worries. It happens.

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