Don’t have permission to open TF

[tonyt]

Hi Brendan
Recently upgraded to Big Sur 11.2.1 and I am on latest TForms. I am now getting this message when I try to launch TForms. After it quits and a bit of c’clicking around’ I can open it? Any ideas welcome.
Thanks….

Attachments:

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[Brendan]

Hi Tony,

I’ve never seen that issue before.

Do you have Tap Forms 5 properly installed into the Applications folder? Or are you launching it from within the installer disk image?

Thanks,

Brendan

[tonyt]

Proper install, in apps folder

[Brendan]

I don’t know why you would be getting a permission error. But I don’t believe it’s a Tap Forms issue per se. I mean, I don’t think it’s due to a bug with Tap Forms or anything like that. Did you check the permissions on the app? Or try rebooting your Mac to see if that solves the problem.

[tonyt]

TF has full disc access. Anything else I should check? Also, I know even when Home Screen (dock and desktop loaded) appears things are still loading in the background. Could it be caused by trying to load TF too quickly when permissions have not been read to the system from cold boot up? If that makes sense!?
Cheers…

[tonyt]

Here is the crash I get after no permission…
Process: Tap Forms Mac 5 [3082]
Path: /Applications/Tap Forms Mac 5.app/Contents/MacOS/Tap Forms Mac 5
Identifier: Tap Forms Mac 5
Version: ???
Code Type: X86-64 (Native)
Parent Process: ??? [1]
Responsible: Tap Forms Mac 5 [3082]
User ID: 501

Date/Time: 2021-02-28 09:23:10.885 +0000
OS Version: macOS 11.2.1 (20D74)
Report Version: 12
Anonymous UUID: 9518DB84-39A4-40F4-86F4-158CC669C089

Sleep/Wake UUID: 099647AC-E76E-4F0D-A4A1-7D7EE54C2522

Time Awake Since Boot: 2600 seconds
Time Since Wake: 240 seconds

System Integrity Protection: enabled

Crashed Thread: 0

Exception Type: EXC_CRASH (Code Signature Invalid)
Exception Codes: 0x0000000000000000, 0x0000000000000000
Exception Note: EXC_CORPSE_NOTIFY

Termination Reason: Namespace CODESIGNING, Code 0x1

kernel messages:

VM Regions Near 0 (cr2):
–>
__TEXT 106f5e000-10749a000 [ 5360K] r-x/r-x SM=COW

Thread 0 Crashed:
0 ??? 0x000000010a60b000 _dyld_start + 0

Thread 0 crashed with X86 Thread State (64-bit):
rax: 0x0000000000000000 rbx: 0x0000000000000000 rcx: 0x0000000000000000 rdx: 0x0000000000000000
rdi: 0x0000000000000000 rsi: 0x0000000000000000 rbp: 0x0000000000000000 rsp: 0x00007ffee8ca1bc8
r8: 0x0000000000000000 r9: 0x0000000000000000 r10: 0x0000000000000000 r11: 0x0000000000000000
r12: 0x0000000000000000 r13: 0x0000000000000000 r14: 0x0000000000000000 r15: 0x0000000000000000
rip: 0x000000010a60b000 rfl: 0x0000000000000200 cr2: 0x0000000000000000

Logical CPU: 0
Error Code: 0x00000000
Trap Number: 0

Thread 0 instruction stream not available.

Thread 0 last branch register state not available.

Binary Images:
0x106f5e000 – 0x107499fff +??? (0) <33ED37E2-A0DC-3C39-BB74-F2811A547AA1> (null)
0x10a60a000 – 0x10a6a5fff +??? (832.7.3) <0D4EA85F-7E30-338B-9215-314A5A5539B6> (null)

External Modification Summary:
Calls made by other processes targeting this process:
task_for_pid: 0
thread_create: 0
thread_set_state: 0
Calls made by this process:
task_for_pid: 0
thread_create: 0
thread_set_state: 0
Calls made by all processes on this machine:
task_for_pid: 1957
thread_create: 0
thread_set_state: 0

VM Region Summary:
ReadOnly portion of Libraries: Total=6512K resident=0K(0%) swapped_out_or_unallocated=6512K(100%)
Writable regions: Total=8400K written=0K(0%) resident=0K(0%) swapped_out=0K(0%) unallocated=8400K(100%)

VIRTUAL REGION
REGION TYPE SIZE COUNT (non-coalesced)
=========== ======= =======
STACK GUARD 56.0M 1
Stack 8192K 1
VM_ALLOCATE 8K 2
__DATA 1392K 3
__DATA_CONST 32K 1
__LINKEDIT 544K 3
__TEXT 5984K 2
=========== ======= =======
TOTAL 71.8M 13

Model: iMac16,2, BootROM 426.0.0.0.0, 4 processors, Quad-Core Intel Core i7, 3.3 GHz, 16 GB, SMC 2.32f21
Graphics: kHW_IntelIrisPro6200Item, Intel Iris Pro Graphics 6200, spdisplays_builtin
Memory Module: BANK 0/DIMM0, 8 GB, DDR3, 1867 MHz, 0x02FE, 0x4544464232333241314D412D4A442D462020
Memory Module: BANK 1/DIMM0, 8 GB, DDR3, 1867 MHz, 0x02FE, 0x4544464232333241314D412D4A442D462020
AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0x156), Broadcom BCM43xx 1.0 (7.77.111.1 AirPortDriverBrcmNIC-1675.1)
Bluetooth: Version 8.0.3d9, 3 services, 27 devices, 1 incoming serial ports
Network Service: Wi-Fi, AirPort, en1
Serial ATA Device: APPLE SSD SM0512G, 500.28 GB
USB Device: USB 3.0 Bus
USB Device: Porsche Slim for Mac
USB Device: Mobile Drive
USB Device: 4-Port USB 3.0 Hub
USB Device: 4-Port USB 3.0 Hub
USB Device: Porsche Slim for Mac
USB Device: Porsche Slim for Mac
USB Device: Bluetooth USB Host Controller
USB Device: FaceTime HD Camera (Built-in)
USB Device: 4-Port USB 2.0 Hub
USB Device: 4-Port USB 2.0 Hub
USB Device: DYMO LabelWriter 450
USB Device: USB Sound Device
USB Device: Keyboard Hub
USB Device: Apple Keyboard
Thunderbolt Bus: iMac, Apple Inc., 27.4

[Sam Moffatt]

I’d try redownloading a completely new copy and see if it’s still problematic. It seems to be failing the code signing which is odd.

One other black magic thing you might try is a permission repair via Terminal:

diskutil resetUserPermissions / $(id -u)

This has fixed issues in Big Sur we’ve run into with Microsoft Office not launching properly. Not sure if this is the same case but I don’t believe it harms anything.

[Brendan]

Ya, a code sign issue it seems. I also suggest you re-download it as Sam suggested.

Here’s a link to download it again:

https://vendors.paddle.com/download/product/503174

[tonyt]

Do I need to sign TF out of iCloud first or anything else I should do. Also, do I need to trash anything at all or just install over the top?
Cheers…

[Sam Moffatt]

No need to sign out of iCloud.

Personally I’d likely move it out of the way and rename it to something that says broken but in reality deleting it is fine. Dropping the new one over the top should offer you to replace it which essentially deletes it for you. Since it doesn’t work, deleting it isn’t all that problematic unless you want to dig in to see if you can figure out what tripped it up.

[tonyt]

Thanks Sam, and sync off and resend from another machine? Sorry just re read your post! Old age!!

[tonyt]

UPDATE! Just downloaded from Brendans link. Closed down, rebooted and all seems good so far. Many thanks folks and stay safe!

[Brendan]

Great to hear Tony!

[tonyt]

Further news, not sorted as happened today after I woke the Mac from sleep and tried to use tapforms. Any ideas what to do next?
Cheers…

[Sam Moffatt]

If you reboot again without any other changes, does the app work properly?

I’m leaning more and more to there being an issue with the OS if it’s related to sleep.

[tonyt]

Hi
Tried this morning from fresh boot. Clicked TF dock icon first, no icon bounce. Clicked other dock icons – same non bounce. Then NO Permissions box came up again followed by all the apps in the doc I had clicked opening. I ignored the crash and the was able to open TForms. I then closed Forms, slept the computer and then reloaded TF with no problems. Here is today’s crash log. Help appreciated.
Thanks……….
Process: Tap Forms Mac 5 [1239]
Path: /Applications/Tap Forms Mac 5.app/Contents/MacOS/Tap Forms Mac 5
Identifier: Tap Forms Mac 5
Version: ???
Code Type: X86-64 (Native)
Parent Process: ??? [1]
Responsible: Tap Forms Mac 5 [1239]
User ID: 501

Date/Time: 2021-03-04 07:34:32.233 +0000
OS Version: macOS 11.2.1 (20D74)
Report Version: 12
Anonymous UUID: 9518DB84-39A4-40F4-86F4-158CC669C089

Sleep/Wake UUID: E0E8180B-2385-4DE5-84ED-7F2E3472A24D

Time Awake Since Boot: 1200 seconds
Time Since Wake: 290 seconds

System Integrity Protection: enabled

Crashed Thread: 0

Exception Type: EXC_CRASH (Code Signature Invalid)
Exception Codes: 0x0000000000000000, 0x0000000000000000
Exception Note: EXC_CORPSE_NOTIFY

Termination Reason: Namespace CODESIGNING, Code 0x1

kernel messages:

VM Regions Near 0 (cr2):
–>
__TEXT 100129000-100665000 [ 5360K] r-x/r-x SM=COW

Thread 0 Crashed:
0 ??? 0x0000000102e5c000 _dyld_start + 0

Thread 0 crashed with X86 Thread State (64-bit):
rax: 0x0000000000000000 rbx: 0x0000000000000000 rcx: 0x0000000000000000 rdx: 0x0000000000000000
rdi: 0x0000000000000000 rsi: 0x0000000000000000 rbp: 0x0000000000000000 rsp: 0x00007ffeefad6bc0
r8: 0x0000000000000000 r9: 0x0000000000000000 r10: 0x0000000000000000 r11: 0x0000000000000000
r12: 0x0000000000000000 r13: 0x0000000000000000 r14: 0x0000000000000000 r15: 0x0000000000000000
rip: 0x0000000102e5c000 rfl: 0x0000000000000200 cr2: 0x0000000000000000

Logical CPU: 0
Error Code: 0x00000000
Trap Number: 0

Thread 0 instruction stream not available.

Thread 0 last branch register state not available.

Binary Images:
0x100129000 – 0x100664fff +??? (0) <33ED37E2-A0DC-3C39-BB74-F2811A547AA1> (null)
0x102e5b000 – 0x102ef6fff +??? (832.7.3) <0D4EA85F-7E30-338B-9215-314A5A5539B6> (null)

External Modification Summary:
Calls made by other processes targeting this process:
task_for_pid: 0
thread_create: 0
thread_set_state: 0
Calls made by this process:
task_for_pid: 0
thread_create: 0
thread_set_state: 0
Calls made by all processes on this machine:
task_for_pid: 1120
thread_create: 0
thread_set_state: 0

VM Region Summary:
ReadOnly portion of Libraries: Total=6512K resident=0K(0%) swapped_out_or_unallocated=6512K(100%)
Writable regions: Total=8400K written=0K(0%) resident=0K(0%) swapped_out=0K(0%) unallocated=8400K(100%)

VIRTUAL REGION
REGION TYPE SIZE COUNT (non-coalesced)
=========== ======= =======
STACK GUARD 56.0M 1
Stack 8192K 1
VM_ALLOCATE 8K 2
__DATA 1392K 3
__DATA_CONST 32K 1
__LINKEDIT 544K 3
__TEXT 5984K 2
=========== ======= =======
TOTAL 71.8M 13

Model: iMac16,2, BootROM 426.0.0.0.0, 4 processors, Quad-Core Intel Core i7, 3.3 GHz, 16 GB, SMC 2.32f21
Graphics: kHW_IntelIrisPro6200Item, Intel Iris Pro Graphics 6200, spdisplays_builtin
Memory Module: BANK 0/DIMM0, 8 GB, DDR3, 1867 MHz, 0x02FE, 0x4544464232333241314D412D4A442D462020
Memory Module: BANK 1/DIMM0, 8 GB, DDR3, 1867 MHz, 0x02FE, 0x4544464232333241314D412D4A442D462020
AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0x156), Broadcom BCM43xx 1.0 (7.77.111.1 AirPortDriverBrcmNIC-1675.1)
Bluetooth: Version 8.0.3d9, 3 services, 27 devices, 1 incoming serial ports
Network Service: Wi-Fi, AirPort, en1
Serial ATA Device: APPLE SSD SM0512G, 500.28 GB
USB Device: USB 3.0 Bus
USB Device: Porsche Slim for Mac
USB Device: Mobile Drive
USB Device: 4-Port USB 3.0 Hub
USB Device: 4-Port USB 3.0 Hub
USB Device: Porsche Slim for Mac
USB Device: Porsche Slim for Mac
USB Device: Bluetooth USB Host Controller
USB Device: FaceTime HD Camera (Built-in)
USB Device: 4-Port USB 2.0 Hub
USB Device: 4-Port USB 2.0 Hub
USB Device: DYMO LabelWriter 450
USB Device: USB Sound Device
USB Device: Keyboard Hub
USB Device: Apple Keyboard
Thunderbolt Bus: iMac, Apple Inc., 27.4

[tonyt]

Help! Thanks!

[Brendan]

Hi Tony,

Are you sure maybe you don’t have multiple copies of Tap Forms on your computer somewhere?

What version does it say in the Finder for this path?

/Applications/Tap Forms Mac 5.app

[tonyt]

Hi Brendan
Only one TF5 in apps. Details attached. To be fair, it loaded fine first thing this morning. I always shut down overnight – rightly or wrongly?
Cheers and here’s hoping!
Tony

Attachments:

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[Brendan]

I never shut down my computers. Just sleep them. But that shouldn’t cause this issue.

The Code Sign error you get implies that Tap Forms is not signed properly. But that’s not the case. I digitally sign it AND notarize it via Apple’s notarization service. So Apple has approved each distribution of Tap Forms, even the direct download version. I’m thinking you’ve just got some weird things going on with your Mac because this is the first time I’ve ever heard of this issue.

[tonyt]

Hi Brendan
I had another app, GraphicConverter that I am testing do the same thing. Sent the crash log to them and they suggested anti virus software might be causing the problem. I am, right or wrongly, running Intego Virus Barrier. I added both TF and GC to the trusted files list in Intego VB and all seems to be good. May be helpful if others have the same problem.
Cheers
Tony
Will keep you posted over the next few days.

[Brendan]

Hi Tony,

Oh wow! That’s interesting. I’ve never used anti-virus software on any of my Macs. Not since the dawn of macOS X at least.

But I’m glad you found a solution. Sorry I never considered that. I just don’t use that software so it never even dawned on me.

Thanks,

Brendan

[tonyt]

Hi Brendan
I take it all back! Still the same problem!
Cheers…

[Brendan]

So Graphic Converter no longer launches either?

[Hans Fontius]

Hi tony,

i had some trouble like you with other apps after updating to Big Sur. I suggest you try to run tf from an other user account to see if your account is damaged.

Good luck

Hans

[tonyt]

Thanks Hans, I am going to do a second clean install of BSur. Will keep you posted.
Cheers…

[tonyt]

Hi Brendan
After 2nd clean install of BSur I got this crash. Is it the same thing or can you see what is causing it?
Cheers
Process: Tap Forms Mac 5 [1014]
Path: /Applications/Tap Forms Mac 5.app/Contents/MacOS/Tap Forms Mac 5
Identifier: Tap Forms Mac 5
Version: ???
Code Type: X86-64 (Native)
Parent Process: ??? [1]
Responsible: Tap Forms Mac 5 [1014]
User ID: 501

Date/Time: 2021-03-19 11:16:05.381 +0000
OS Version: macOS 11.2.3 (20D91)
Report Version: 12
Anonymous UUID: 0523C2F9-A51A-D3E5-D8C8-52794CF3FE05

Time Awake Since Boot: 2600 seconds

System Integrity Protection: enabled

Crashed Thread: 0

Exception Type: EXC_CRASH (Code Signature Invalid)
Exception Codes: 0x0000000000000000, 0x0000000000000000
Exception Note: EXC_CORPSE_NOTIFY

Termination Reason: Namespace CODESIGNING, Code 0x1

kernel messages:

VM Regions Near 0 (cr2):
–>
__TEXT 1072a2000-1077de000 [ 5360K] r-x/r-x SM=COW

Thread 0 Crashed:
0 ȫQ 0x000000010edd7000 _dyld_start + 0

Thread 0 crashed with X86 Thread State (64-bit):
rax: 0x0000000000000000 rbx: 0x0000000000000000 rcx: 0x0000000000000000 rdx: 0x0000000000000000
rdi: 0x0000000000000000 rsi: 0x0000000000000000 rbp: 0x0000000000000000 rsp: 0x00007ffee895dbe0
r8: 0x0000000000000000 r9: 0x0000000000000000 r10: 0x0000000000000000 r11: 0x0000000000000000
r12: 0x0000000000000000 r13: 0x0000000000000000 r14: 0x0000000000000000 r15: 0x0000000000000000
rip: 0x000000010edd7000 rfl: 0x0000000000000200 cr2: 0x0000000000000000

Logical CPU: 0
Error Code: 0x00000000
Trap Number: 0

Thread 0 instruction stream not available.

Thread 0 last branch register state not available.

Binary Images:
0x1072a2000 – 0x1077ddfff +??? (0) <6AA69515-0E98-3D8B-8068-9DCCFDABBC6D> (null)
0x10edd6000 – 0x10ee71fff +ȫQ (832.7.3) <0D4EA85F-7E30-338B-9215-314A5A5539B6> ȫQ

External Modification Summary:
Calls made by other processes targeting this process:
task_for_pid: 0
thread_create: 0
thread_set_state: 0
Calls made by this process:
task_for_pid: 0
thread_create: 0
thread_set_state: 0
Calls made by all processes on this machine:
task_for_pid: 1858
thread_create: 0
thread_set_state: 0

VM Region Summary:
ReadOnly portion of Libraries: Total=6512K resident=0K(0%) swapped_out_or_unallocated=6512K(100%)
Writable regions: Total=8416K written=0K(0%) resident=0K(0%) swapped_out=0K(0%) unallocated=8416K(100%)

VIRTUAL REGION
REGION TYPE SIZE COUNT (non-coalesced)
=========== ======= =======
STACK GUARD 56.0M 1
Stack 8192K 1
VM_ALLOCATE 8K 2
__DATA 1392K 4
__DATA_CONST 32K 1
__LINKEDIT 544K 3
__TEXT 5984K 2
=========== ======= =======
TOTAL 71.8M 14

Model: iMac16,2, BootROM 426.0.0.0.0, 4 processors, Quad-Core Intel Core i7, 3.3 GHz, 16 GB, SMC 2.32f21
Graphics: kHW_IntelIrisPro6200Item, Intel Iris Pro Graphics 6200, spdisplays_builtin
Memory Module: BANK 0/DIMM0, 8 GB, DDR3, 1867 MHz, 0x02FE, 0x4544464232333241314D412D4A442D462020
Memory Module: BANK 1/DIMM0, 8 GB, DDR3, 1867 MHz, 0x02FE, 0x4544464232333241314D412D4A442D462020
AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0x156), Broadcom BCM43xx 1.0 (7.77.111.1 AirPortDriverBrcmNIC-1675.1)
Bluetooth: Version 8.0.3d9, 3 services, 27 devices, 1 incoming serial ports
Network Service: Wi-Fi, AirPort, en1
Serial ATA Device: APPLE SSD SM0512G, 500.28 GB
USB Device: USB 3.0 Bus
USB Device: Porsche Slim for Mac
USB Device: 4-Port USB 3.0 Hub
USB Device: 4-Port USB 3.0 Hub
USB Device: Porsche Slim for Mac
USB Device: Porsche Slim for Mac
USB Device: Mobile Drive
USB Device: Bluetooth USB Host Controller
USB Device: FaceTime HD Camera (Built-in)
USB Device: 4-Port USB 2.0 Hub
USB Device: iP7200 series
USB Device: 4-Port USB 2.0 Hub
USB Device: DYMO LabelWriter 450
USB Device: USB Sound Device
USB Device: Keyboard Hub
USB Device: Apple Keyboard
Thunderbolt Bus: iMac, Apple Inc., 27.4

[Sam Moffatt]

It’s the same code signing error, either your disk is failing, you could have bad memory or something is interrupting it (antivirus/antimalware scanner things). I’d try removing that sort of software entirely on a clean system to see if you can reproduce the issue without that around.

[Brendan]

Ya, it’s definitely the CodeSign error again. A CodeSign error means that the application has not been signed properly by the developer (me). However, I know that I’ve signed Tap Forms properly via Apple’s Notarization service. Plus you’re the only person that I’ve heard that is having this issue. So it’s definitely unique to your situation.

As Sam suggested, try disabling your anti-virus software temporarily to see if that works.

Maybe also try verifying the code signature using this command in the Terminal application:

codesign --verify -v /Applications/Tap\ Forms\ Mac\ 5.app/

Then post the output here. This is what it says for me:

./Tap Forms Mac 5.app/: valid on disk
./Tap Forms Mac 5.app/: satisfies its Designated Requirement

[tonyt]

Hi Brendan
Looks to be fine! Hmmmmmmmm!

Last login: Sat Mar 20 11:06:36 on ttys000
tonyt@iMac ~ % codesign –verify -v /Applications/Tap\ Forms\ Mac\ 5.app/

/Applications/Tap Forms Mac 5.app/: valid on disk
/Applications/Tap Forms Mac 5.app/: satisfies its Designated Requirement
tonyt@iMac ~ %

[Brendan]

Well then I have no idea why you’re getting this issue. Maybe you do have a virus of some sort.

Did you try with a new user account? Just to test.

[Author]

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