I have a document with multiple formulas on my iPhone and want to sync them with my iPad and MacBook using Cloud+ Sync. It worked fine with regular iCloud syncing, but with Cloud+ Sync, only some of the entries in all the forms are synced. I‘ve deleted the old file on the iPad, the the Sync startet properly, but less than 50% of the entries are synct.
What’s going on here? Is there a way to fix this?
Hi Marcel,
That’s very strange. I’ve not had this issue before in all my testing.
Are you using the latest 1.3.1 version of Tap Forms Pro for iOS and Mac?
If not, I’d suggest updating. I did some work on Cloud+ Sync in the last update to make it more reliable.
I would start by removing the document from your iOS devices. Then on the Mac select the None sync option. Then click the “Delete document from” popup button and choose Cloud+ Sync.
Next, click the Cloud+ Sync option again. Wait for Tap Forms Pro to finish syncing completely. In 1.3.1 you’ll see a download phase happen after the upload finishes. Wait for that to finish.
Then re-download the document from your other devices from the iCloud Documents screen in Tap Forms Pro. It’s the cloud download button on the main Documents screen.
Thanks,
Brendan
Hello Brendan
Thanks for the answer and sorry for the delay, but I was in holiday :-)
Thee that I have is, that I have the main database on the iPhone. I used it in my holiday and it works absolutely fine. On the iPad, the database is always updated with the newest entries, but not with the older ones that are never synct. The same on my MacBook Pro.
I always use the newest versions of the software, so this should be OK.
Now, what do you think is the best way to do when the „master version“ is on the iPhone?
Thanks for your help
Marcel
One additional information:
I deleted the data base on the MacBook, and made a sync with the database on Cloud+ Sync. Here two, only a part of the entries are synct, and the numbers are exactly the same as on the iPad. Examples:
Whisky: iPhone 317 / iPad and MacBook 115
Beer: iPhone 4049 / iPad and MacBook 1463
Music: iPone 2374 / iPad and MacBook 819
And so on…. Stange….
And another, maybe helpfull information:
It isn‘t that all old entries are unsync, and the newer are in sync.
So, as I‘m very unhappy with this situation, I try now a workaround over a backup. I made a backup on the iPhone and use this on the iPad. And it looks as far as I can see it, OK. New entries are synced, so I will use that for a while and check what happens.
If this looks good, I will try the same on the MacBook after a couple of days test.
Those are quite the differences. Are you using the latest update? There was something that I added to the new 1.4.1 update for iOS which prevents the device from going to sleep during a sync.
Hello Brendan
Yes, I use always the newest versions.
What I see now, is that all new or edited entries are always sync correct between iPad and iPhone. I can’t say if the problem of the first sync is solved – the one that sync not all entries – because I have now a correct data base on the iPhone and iPad. Until now, I didn’t check that with the MacBook, as soon I have this done, I will inform you here
Heavenicetrip! Fe/2
So, I also try to use the data base now on my MacBook, but it totally failed. It’s absolutely not possible to sync the complete datas from the Cloud+ Sync to the MacBook. Only around 40% of the entries come to the MacBook.
I also tried to open the backup from the iPhone on the MacBook, which works, but It’s then not possible to use the Cloud+ Sync because the file has the same name and then it’s not possible to use it. And if I gave him another name, I have then two databases, and only the one with less datas get’s synchronized.
Completely unusable :-(
Finally I have to say, that it seems to be impossible to use Cloud+ Sync on a save way with Tap Forms. The alternative for me, which is not what I want, is to use Tap Forms only on my iPhone and iPad. But then, I have also to stop my MacOS+iOS subscriptian and use only the iOS subscription. But I need my datas also on the MacBook, so which alternative do I have???
And here the complete datas on the iPhone and the uncomplete on the MacBook. Just to show how big the differences are…
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Hi Marcel,
Ok, here’s what I would try. If everything is fine on your iOS devices, then copy the document from one of your iOS devices to your Mac using the backup function.
Then, delete the document from your iOS devices and also delete it from the iCloud Documents screen. You can do that either on the Mac or the iOS devices by tapping on the cloud download button on the main Documents listing. You can then swipe across a document to delete it from iCloud.
Now, open the document on your Mac and then enable the Cloud+ Sync. Wait for it to finish. You should see the uploading AND the downloading happen on the Sync Service screen on the Mac.
Once that’s done, go to the iOS devices and then use the iCloud Documents screen in Tap Forms Pro to download the document. You should get all the data.
That should work. I’ve tested that with multi-gigabyte documents and it does work in my tests.
.
