I have just started using Tap Forms.
I have managed to import one Bento template, but others have failed.
What can I do about this?
Hi Graham,
I’ve seen the occasional one fail due to some invalid characters within the Template.xml file. So you could either look inside there and find the invalid characters and remove them, or you can email me your .bentoTemplate files and I’ll give it a go here and fix any problems I find with them.
Thanks!
Brendan
Thanks, Brendan.
Can you tell me which characters are invalid? The problem is odd because the largest template imported successfully, and it seems a bit unlikely that this didn’t contain invalid characters, whereas teh templates I’ve had trouble with do.
I usually just open the embedded Template.xml file in BBEdit and look for upside down red question mark characters. Those are the invalid ones. Then I delete them. Then try the import again.
Hi Brenda – sorry, I don’t know who to do this. I’ve installed BBEdit but it won’t open the Bento template. How do I access the embedded Template.xml file you mention?
Hi Graham,
Right-click on the .bentoTemplate file and select “Show Package Contents”.
Navigate into the folder hierarchy and find the Template.xml file.
Tap Forms also usually tells you which line number the error was on. It’s a helpful hint at where in the file the problem lies.
You can still email me the .bentoTemplate file and I’ll look into it for you.
Or if you want to just email me the Template.xml file and a screenshot of the Tap Forms error, then I may be able to figure it out. Although I wouldn’t be able to test the import to see if I fixed it without the full .bentoTemplate file.
Thanks,
Brendan
Hi Brendan – should I send to the noreply@ email address?
Thanks
Graham
No, send to support@tapforms.com
There’s also an “Email Tap Forms Support” option in the Help menu to make it easier for you to contact me directly.
Thanks,
Brendan
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