Back up and Restore problem

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  • June 17, 2015 at 3:40 PM #14036

    Vicky Garrett
    Participant

    Our file was backed up on a MacBook, and restored on a Mac desktop.
    The restored file is missing several fields. Must those fields be manually created on the Mac desktop prior to running the Restore?

    June 18, 2015 at 8:54 AM #14039

    Vicky Garrett
    Participant

    Made sure both computers had the same fields for the form. The one field that didn’t restore is a ‘Note’ field. The field is set to ‘Export’. Is there something that I am missing? Or does the field not truly backup, restore, or export?

    June 19, 2015 at 7:40 AM #14044

    Brendan
    Keymaster

    Hi Vicky,

    Are you using the Backup & Restore functions or the Import / Export functions?

    If you want to restore the full database from one device to another, then use the Backup & Restore functions, not the Import & Export functions. But even with the Import / Export functions, as long as all fields are marked for Export, it should not miss any fields.

    Thanks,

    Brendan

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