For some time now, I haven’t been able to use Tap Forms Pro on my iPad. The main screen opens and only shows the options to Create New Document, Import File, or Restore Backup. When I tap Create New Document, it doesn’t respond. I can import files from Tap Forms 5, but then no option, folder, or control appears to open them. If I try to import one a second time, I get a message saying that the file already exists. In other words, the database documents exist, but something is preventing them from being viewed or opened. If I send a document from another device using AirDrop, Tap Forms receives it, but it immediately disappears.
I’ve even tried erasing and completely resetting the iPad, but the problem persists. It’s all very strange. And yet, everything works perfectly on my iPhone. And it’s getting better all the time, actually.
I suppose something got stuck or jammed at some point, and some residue is preventing the application from returning to normal. Until it stopped working properly, I was using iCloud sync, and I continue to use it on my other devices without any problems. Is this a problem that can be resolved through iCloud?
It’s not an emergency; I don’t use my iPad much anymore, but I’d like to be able to use Tap Forms on it.
Thanks.
Hi Carlos,
Try rotating your iPad to landscape orientation.
You should see the documents view appear on the left side panel.
Thanks,
Brendan
Thanks for the reply, Brendan. That was indeed the solution.
I see that the iPad app isn’t as polished as the iPhone or desktop versions. I suppose that will change eventually.
Anyway, for now, a message like “Rotate to view the database document list” could be displayed on the main screen. I think that would be helpful and clarifying.
.
