I’ve been trying for several hours to purchase my upgrade from V5 to Pro.
In the app store I am getting a message that the app is not available for purchase as it is being updated.
Is this a fact? Any other reason preventing purchases?
Can I purchase from the web site rather than the App Store?
Hi Chris,
I’m very sorry for this issue. I know you emailed me about this issue and it was resolved with iOS, but I’m replying here just to complete your post.
There is some sort of bug in the Mac App Store that prevents for some customers the ability to purchase a Tap Forms Pro subscription. It will work on iOS though. I’ve contacted Apple about it, but they haven’t been able to fix the issue. It was quite a few months ago that I contacted them though. I should submit a problem ticket again for this issue.
Thanks,
Brendan
I too have tried a number of times today to upgrade V5, I have installed Pro but can’t purchase the discounted subscription, I keep getting a message reading ‘purchase is unavailable’. For various reasons I only use the database on my iMac. Is it likely that the bug will be fixed or should I just expect to stick with V5 for some time until Apple fix the issue ?
I really wish I knew. I’ve contacted them many times about this problem but they seem unable to fix it. I don’t even know exactly what triggers it as it works for many people, but not others. It’s definitely NOT a bug in my software because it happens even if I give a link that goes directly to the Mac App Store, completely bypassing Tap Forms. It always seems to work on iOS. It’s just a Mac App Store issue.
However, Richard, if you email me, I can send you a link that you can try to use and see if it works for you and if not, try it on iOS to see if it works there. I think you could probably use a Mac only link on iOS just to redeem the subscription offer, and then activate it on macOS by clicking the “Restore Purchase” button on the Tap Forms Pro paywall screen.
Many thanks Brendan, I will e-mail you.
.
