I primarily use Tap forms on my Mac & iPhone.
I’d been using it fine through this afternoon on my iPhone app.
This evening on my Mac, I found that one of my Forms (“Tea Inventory”) was no longer available. I thought I might have accidentally deleted it.
I tried to see if I could recover deleted items, but it was not there.
I tried to restore a previous backup from 3 weeks ago.
What happened:
1) CLICK restore, selecting the latest backup..
2) Wait. Do not see a restored form.
3) Restart Tap Forms (sometimes 2x) to see it.
2) As I watch, it renames my “Tea Inventory” to “New Form”, then promptly removes it from the Category.
I’ve repeated this action 2x.
Restore. Restart. Watch the form get removed from the category w/o any intervention from me.
?!?!?!?!! Help?
Unfortunately, these are rather large files, so can’t upload.
(Edited to add: I did a short QuickTime mov so you can see what I’m seeing….
Forgot to add version:
Tap Form 5; Version 5.3.18 Build 1854
Which sync system are you using?
Hi Jade,
It does sound like those changes made to the form have been synced to your sync service. So when you restore, it’s replaying the updates synced since the last time you backed up.
One solution would be to turn off your network temporarily so sync can’t happen. Then restore your backup. Then export your form as a Tap Forms Archive. Then re-enable your network/wifi. After the database syncs again and the form disappears, re-import the Tap Forms Archive file. That should fix it.
Thanks,
Brendan
Hi! Sorry for the late response.
I have iCloud as my sync.
I managed to get the backup to be restored after turning off the wifi per the instructions. However, at that point, the mobile device wouldn’t sync with my Mac version. :-(
I had to send the whole DB back to my device, which seems to have resolved it.
Thank you for the help! It is much appreciated. I use. this app regularly for a variety of purposes.
.
