Tap Forms hangs when trying to create new form

[David Parry]

Hi all – new user here. Bought Tap Forms from the Apple App Store yesterday, but have run into trouble straight away – almost certainly user error.
I’ve dropped an email to the support address, but thought I’d copy it here too, just in case anyone’s come across the same problem…

I’ve been looking for a replacement for Bento for some time, and found Tapforms today. I’ve done the following, and somewhere along the line, something’s gone wrong, as the program just hangs.

Apple Macbook Pro / OSX 10.9.5 / 2.4Ghz Intel Core i7 / 8GB Ram, plenty of hard drive space

Purchased Tapforms from the Apple App store
Deleted all the supplied forms
Deleted all categories, leaving just ‘Uncategorised’
Created new category : ‘DVD & Bluray’
Closed program
Came back to it later, and clicked ‘+’ to create new form.
Got spinning beach ball, and after a few mins, issued ‘Force Quit’
Restart, repeat, get same thing.
Uninstall prog by dragging to trash. Empty trash, restart Mac.
Reinstall from App Store. Program installs as I left it, i.e. My defined category and no standard forms, rather than a ‘clean install’.
Try to create new form – get the beach ball again.

I’ve uninstalled / reinstalled three times, but in each case, I get back to the position I was in when the problems started, rather than a ‘factory fresh’ state. I’m assuming that if I can get back to this state, then I’ll be able to create custom forms.

Any idea how I might do this, and more importantly, what I need to avoid doing in order to not screw it up again?

Update : since the above, I’ve grabbed ‘AppCleaner’ and used that to uninstall, but I’m still getting the same result. Left the beachball spinning while I went out, in case it took a while, but I’ve just come home – still spinning after 2 hours!

Any ideas?

Cheers,

DSP

[David Parry]

Brendan was kind enough to mail me back, even though he was on holiday.
All sorted!

Thanks Brendan – fantastic customer service.

DSP

[Brendan]

I’m glad you got it worked out David.

I found some time to fix this bug today. It happens when you have no forms in the database and you try to add a new form. There was a database deadlock happening. Fixed now.

Taking a helicopter tour of Oahu tomorrow. Should be fun!

Thanks!

Brendan

[Author]

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