Sync Updates Not Working

[Donna62]

Although the initial sync from iCloud worked, later sync sessions do not update the database for either the owner nor shared-with users. In my database, the original iCloud sync worked, but a record added to the database on the Mac has not been updated in any synced copy of the database since the original sync. This includes copies on other Macs and on iOS–nothing has been updated beyond the original Mac version of the database, which was manually edited.

All devices except the original Mac had the databases downloaded from iCloud, so they should be updating.

[Brendan]

Hi Donna,

Hmm… ya, that should be working.

Can you try closing and re-opening the documents or reboot your devices to see if that works?

If not, try selecting None on the Sync Services screen on one device and then re-enable it. And then see if the other devices sync. If not do that on the other devices, waiting each time for each device to sync again.

If that doesn’t work, you could try setting it to None on every device. Then re-enable iCloud sync on one device at a time.

[Donna62]

I’m sorry, but I’ve tried all these things and more (like deleting everything and starting over from scratch with the old version 5 archive). There are still problems. I’m attaching screenshots of sync results for the desktop and the iPhone version of the same database, taken after about a five-minute lag time (you can see the sync times in the screenshots). You’ll notice there are two more references in the iPhone version because they had been removed from the desktop copy of the database about 5 minutes before the first screenshot was taken. So there had been multiple “syncs” between the time of the removal of the records and the second (iPhone) screenshot. It is now 20 minutes since the screenshot on the desktop was taken and I just checked my phone again—those two records have still not been removed from the synced copy on the iPhone, and I had closed the database AND the app between checks on the iPhone.

Along with this, when I first opened the iCloud version on the phone, it spontaneously created a new record in the database, with no data. That record would not sync back to the desktop until I added some data to it. When I tried to delete the record on the phone, the app crashed.

As a further test, I just deleted the copy on the iPhone and redownloaded it from iCloud to the iPhone again. The extra records are still showing, as if the changes were never uploaded from the desktop copy to iCloud, even using the File>Sync Now command.

I don’t know if it matters, but within Tap Forms the size of the file is given as 26.5MB but in finder it is given as 26.1MB. I don’t know if this is important, but it’s another difference.

If you have any questions or want archive copies of the database, let me know.

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[Missy Ketchum]

I am having the same issue. I have 232 records in my Taprooms Pro iPhone app but only 228 records in my desktop version. I add records using my phone so I can add photos, but these records are not syncing with my desktop app. I have closed the app, turned sync to NONE and then back to iCloud, nothing.

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