Records seem to ‘lock’ after a while

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  • December 31, 2020 at 10:01 AM #43027

    Kris Tucknott
    Participant

    I’m having a weird issue with a couple of the forms in one of my projects.

    After ‘some period of time’ (maybe a day or two?) my records seem to lock in such a way that you can change their data, but the moment you hit the ‘Refresh Records List’ button it loses all your changes and reverts them back to their previous state.

    If I add new fields, such as scripts, it does the same. I can add a script field to fill out a text entry, hit the ‘Recaluate Scripts button’ for the record and it works – it even shows the new data on the records list. But next time I hit the ‘Refresh Records List’ button it will wipe the script output field to blank again.

    If I make a new record it works fine at first, but then after a while that record will stop accepting new changes.

    I have no ‘global scripts’ at all.

    Not sure what might be causing the issue, any ideas anyone? If what I’m describing isn’t clear I can maybe take a screenshot or two to illustrate.

    January 1, 2021 at 1:49 AM #43029

    Brendan
    Keymaster

    Hi Kris,

    This seems like perhaps it’s a file corruption issue. Where it’s not really saving to the database, but simply updating the values in memory.

    Would you be able to look in the Console application and search for the word malformed to see if anything comes up?

    Or you can send me a backup of your document and I’ll investigate further.

    I think the same thing might happen if you were to enter some data, then close and re-open the document. The data may not have actually been saved.

    Thanks,

    Brendan

    January 2, 2021 at 11:35 AM #43039

    Kris Tucknott
    Participant

    Thanks very much, I’ve mailed a database back to support. The form that the problem is most obvious with is the one called ‘Rentals’.

    Cheers!

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