Numerous Issues Experienced

[Ian Heath]

I’m a former user of Tap Forms 5 and have just started using Pro but have experienced a number of issues (bugs?). These are all experienced on a Mac with the latest version of TFP.

Searching
When I perform a search (looking for a specific value in a field which contains £, thus formatted as Currency with 2 decimal places). For some searches nothing is found even though there is a matching value. This seems to be for non-negative entries. FYI, the field contains credit card transaction amounts so most are negative and only a few are positive. This problem occurred for a few different examples but I cannot reproduce it now.

Field Entry Clearing
When adding text to a field (directly in the Multi-column list view), after entering a few characters the test I have entered disappears. This happens quite a lot but I have only experienced it when I have an active search (i.e. test in the search bar which has caused the view to only show certain rows).

Scrolling
When in Multi-column list view and moving up/down the view and editing fields directly in the view the scroll position changes, vertically, on its own.

Saved Searches
If I create a simple saved search (e.g. with a DATE is exactly…. rule) then if I subsequently delete that rule (so no rules) and save. The view does update with the correct results. However if I edit the search again the deleted rule returns.

Searching
In the top search bar where you can select the fields the one field I have as type Date is not available as a search option.

Group By
Similarly to the previous point. The Date field is not available as an option in Group By.

Sync Issues
I had all the aforementioned issues on my Mac. Then I opened TFP on my iPad Pro and attempted a sync. This hasn’t worked correctly. The iPadOS app goes through the motions and the forms seem to be there, but with no data. Also since syncing the totals on the Mac (quantity of records in each form all changed to zero, even though they are, thankfully, not actually zero). Two of the forms on the Mac are now showing the correct values (on Mac) but two are still wrongly showing zero.

Lost Fields
One of the last things I did on my Mac was to add a couple of new fields to the main form. Then I finished up on my Mac and just left the app as-is. My Mac is not configured to sleep. The next day I set the sync on my iPad and had the issues (above). At this time I noticed that the two new fields have disappeared from my form (on Mac), no idea if the sync was the issue or something else.

Any thoughts/advice appreciated.

• This topic was modified 1 week, 5 days ago by Ian Heath.

[Brendan]

Hi Ian,

Searching:
Are you using the general search or Saved Searches for finding values? The general search ignores punctuation and symbols.

Field Entry Clearing:
It may be a sync happens at some point while you’re typing before you have a chance to press the tab key to move on to the next field and save the value. Try turning off Auto-Sync to see if that solves the issue.

Scrolling:
It could be due to a sync operation that completes and refreshes the screen.

Saved Searches:
Tap Forms always creates a new rule when you open the Saved Search editor if there are no rules there already. It sets the default to be the last rule you created. So that’s maybe what’s happening here.

Searching:
That’s normal. Only text type fields are searchable using the general search.

Group By:
That’s also normal. Grouping by dates happens automatically when you set the First Sort Field to a Date field. It automatically groups by month and year. But the regular Group By popup won’t list date fields. If you still want to group by dates, create a Calculation field and have Tap Forms return a string value for the date, formatted. however you want to see it.

Sync Issues:
A couple issues may be at play here. Either not all the data downloaded from iCloud or maybe not all the data uploaded to iCloud from your Mac. So try disabling iCloud sync (select None on the Sync Settings screen), delete the document on your iPad, then click the Delete from iCloud button on the Mac, then re-enable iCloud sync and wait for it to finish syncing. It goes through two phases when syncing. Give Tap Forms some time to finish uploading completely. Then on your iPad, go to the iCloud Documents screen and re-download the document. Wait for it to finish syncing and see how that goes.

Lost Fields:
I haven’t seen this issue before, so I’m not sure what would have caused that. Try the above suggestions and hopefully things will go better.

Thanks,

Brendan

[Ian Heath]

Thanks, my further comments in line below:

Brendan wrote:

Hi Ian,

Searching:
Are you using the general search or Saved Searches for finding values? The general search ignores punctuation and symbols.
IH – General Search and just typing a number (for example: 167.49)

Field Entry Clearing:
It may be a sync happens at some point while you’re typing before you have a chance to press the tab key to move on to the next field and save the value. Try turning off Auto-Sync to see if that solves the issue.
Will try, thanks

Scrolling:
It could be due to a sync operation that completes and refreshes the screen.
IH – When I experienced this my Mac was set for iCloud sync, but I not recently opened/used TFP on my iPad (for many days). Is there a way to mitigate this (I will test again to see if it reoccurs).

Saved Searches:
Tap Forms always creates a new rule when you open the Saved Search editor if there are no rules there already. It sets the default to be the last rule you created. So that’s maybe what’s happening here.
IH – Thanks, that makes sense

Searching:
That’s normal. Only text type fields are searchable using the general search.
IH – Understood

Group By:
That’s also normal. Grouping by dates happens automatically when you set the First Sort Field to a Date field. It automatically groups by month and year. But the regular Group By popup won’t list date fields. If you still want to group by dates, create a Calculation field and have Tap Forms return a string value for the date, formatted. however you want to see it.
IH – Understood

Sync Issues:
A couple issues may be at play here. Either not all the data downloaded from iCloud or maybe not all the data uploaded to iCloud from your Mac. So try disabling iCloud sync (select None on the Sync Settings screen), delete the document on your iPad, then click the Delete from iCloud button on the Mac, then re-enable iCloud sync and wait for it to finish syncing. It goes through two phases when syncing. Give Tap Forms some time to finish uploading completely. Then on your iPad, go to the iCloud Documents screen and re-download the document. Wait for it to finish syncing and see how that goes.
IH – Will try, thanks

Lost Fields:
I haven’t seen this issue before, so I’m not sure what would have caused that. Try the above suggestions and hopefully things will go better.
IH – Will try, thanks

Thanks,

Brendan

One other question, if I have a backup and want to restore non-destructively (i.e. alongside existing), how can I do that?

• This reply was modified 1 week, 5 days ago by Ian Heath.
• This reply was modified 1 week, 5 days ago by Ian Heath.
• This reply was modified 1 week, 5 days ago by Ian Heath.

[Brendan]

That’s a good question. Restoring a backup will overwrite the existing document. So you want to restore a backup but not have it replace the existing document?

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