New search crashes forms

Tap Forms Database Pro for Mac, iPhone, iPad and Apple Watch › Forums › Using Tap Forms 5 › New search crashes forms

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  • November 28, 2015 at 9:56 AM #15340

    Vaughan
    Participant

    Hi Brendan

    hope you can help. I have a form with 38 records. Today I modified one of the searches which previously searched for a name in a text field to include a date filter. The initial attempt included a specific date using the filter “is exactly” I then changed it to “is in this period” and it crashed the app.

    Now when I open the records I can see the filter is applied but it crashes the app.

    I have duplicated the form and the duplicate has the same filter but the app does not crash.

    How can I delete the filter and access the records. if I can’t without deleting is there any way to export the records so I can import them back into a uncorupted record.

    I do not have a backup as the records use a GPS location and I was updating some of the info before backing up

    regards

    Vaughan

    November 28, 2015 at 8:37 PM #15347

    Brendan
    Keymaster

    Hi Vaughan,

    Is this the Mac or iOS version?

    If it’s the Mac version, you can enter int he following command into Terminal to prevent the last search from being selected on startup:

    defaults delete com.tapforms.mac selected-outline-form-id
    defaults delete com.tapforms.mac selected-outline-search-id

    Then relaunch Tap Forms. You should have access to the backup function now as long as you don’t select anything.

    If you want to send me the backup file I can try and find out why it’s crashing on you and fix it and/or come up with a permanent fix for it.

    Thanks,

    Brendan

    November 29, 2015 at 3:17 AM #15351

    Vaughan
    Participant

    Hi Brendan

    IOS

    where can I send the file

    Vaughan

    November 29, 2015 at 2:37 PM #15354

    Brendan
    Keymaster

    support@tapforms.com

    November 30, 2015 at 12:12 PM #15361

    Vaughan
    Participant

    Hi Brendan

    You should receive a drop box link as the file is 75mb so it was too large to email

    regards

    Vaughan

    November 30, 2015 at 1:16 PM #15362

    Brendan
    Keymaster

    Got it. I’ve fixed your searches. It was due to switching from a fixed Date search to an “in the period” search.

    I’ll email you the templates which you can import to update your existing forms. Should fix it for you.

    Thanks,

    Brendan

    November 30, 2015 at 1:17 PM #15363

    Brendan
    Keymaster

    Actually, the Dropbox email didn’t contain your email, so I can’t reply to it.

    So can you email me directly so I know where to send the files?

    Thanks,

    Brendan

    November 30, 2015 at 2:13 PM #15365

    Vaughan
    Participant

    All sorted another example of first class support

    thanks Brendan

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