iPhone and iPad won’t sync with iCloud after latest update.

[Mike Cainn]

I have an iPad and an iPhone and have never had a problem with iCloud sync. I updated both devices to the latest 5.3.39 (1111) version, and iCloud sync is now broken on both devices. I’ve tried rebooting both devices, before and after removing the iCloud data, hoping it would create new iCloud data, but it gives me an error message, “Error fetching changes in zone, zone was purged by user.” I’ve tried deleting the data in the app, but the button is grayed out. The only place I can delete it is in the iPhone settings. please help I’m so frustrated.

[Brendan]

Hi Mike,

I just tested this out in the latest Tap Forms 5 build 1111 on my iPhone and iPad (iOS 18) and it seems to be working properly.

I would recommend turning off iCloud sync, tapping the Delete from iCloud button, then delete the document from your other device. Then turn iCloud sync back on and let it complete a full sync. The document should appear on the other device. Tap on it to open it up and it should begin downloading the data from iCloud. The document should then be in sync on both devices.

Thanks,

Brendan

[Mike Cainn]

Hi Brenden,

Thank you so much for taking the time to test this issue. Your simple instructions worked perfectly. The issue I was having seems to be from trying to delete the iCloud data from within the iPhone settings, instead of the app itself. The delete from iCloud button in the app is greyed out, so I was using the iPhone settings instead. I didn’t realize that you have to disable iCloud sync first for the button to become active.

I would like to apologize for the cynical thoughts I was having with the new version and support for Tap Forms 5. After using this app regularly for over 15 years and never having a problem, I should have known better. Nothing I own has given me the value I have gotten from this app for what I paid originally.

When I posted this question, I didn’t realize that Tap Forms Pro was already out. Can I use the Pro version on my Mac, iPad and iPhone with one subscription?

Thanks again for your quick help,

Mike

[Brendan]

Hi Mike,

Hey no worries. I’m very happy you worked it all out now. And I’m really thrilled that you’ve been using Tap Forms happily for 15 years! That’s just one year after I started building it!

Yes, Tap Forms Pro comes in a bundle for macOS + iOS for a single subscription. You can choose that option on the paywall screen.

Thanks!

Brendan

[Author]

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