IOS did not sync properly

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  • June 25, 2025 at 2:22 AM #52520

    Kimberley Hoffman
    Participant

    Hi Brendan,
    Yesterday, I added one of my most important Tap Forms Pro files (Clients and Acquisitions) to my phone. It did not import the data, just the envelope or name of the file. The IOS file did not contain any data, although the OS file is chock-full of the stuff.

    Today, I loaded my second most important file to my iPhone, after which the data (not the file name) seemed to completely disappear from my OS. But that was probably a magicians trick because it is back now. Both the OS and IOS files of this one — my blog funnel — are ok and safe.

    Now for the 20 million dollar question: If I remove the file that did not sync correctly from my phone, will that effect my OS file? I want to reinstall it, as it appears that the files will sync. But this one just won’t. In other words, will putting the IOS file in the garbage erase my OS file? I have put a lot of time into this one, and have improved it after updating it to Tap Forms Pro.

    Let me know, please. Thanks.
    Kimberley

    ps My phone was plugged in and had full wifi at the time of syncing. They are synced from iCloud

    June 25, 2025 at 5:25 PM #52521

    Brendan
    Keymaster

    By “OS”, do you mean macOS? (because OS simply is an acronym for Operating system).

    If so, then no, removing a document from iOS won’t affect the document on macOS. However, if you open your document and then delete a FORM, then when Tap Forms syncs, yes that will also delete the form from macOS.

    Make sure you have regular backups though. That will help ease your mind if anything goes wrong.

    Thanks,

    Brendan

    June 25, 2025 at 11:54 PM #52522

    Kimberley Hoffman
    Participant

    Hi Brendan,
    yes, I meant macOS. »OS« was just quicker than writing »the file on my Mac«. I tend to write too much, and hoped that »OS« would suffice.

    After the current Mac backup finishes, I will brave an attempt on my phone. Thanks.
    Kimberley

    June 26, 2025 at 11:42 AM #52523

    Kimberley Hoffman
    Participant

    Thanks. After removing the document from my iPhone, I downloaded it again from the cloud, and it all seems to be where it should be.
    Thanks
    Kimberley

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