Apple Watch Issue

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  • May 22, 2017 at 5:52 AM #23254

    Tim Flick
    Participant

    Everyday when I first tap tap forms on my Apple Watch I get an error message ” On the main document view etc

    I then have to restart Watch to remove error message

    May 22, 2017 at 11:32 AM #23261

    Brendan
    Keymaster

    What error message is that?

    May 22, 2017 at 11:59 AM #23265

    Tim Flick
    Participant

    It tells me to enable Apple Watch which I have already done in both placed

    May 22, 2017 at 12:06 PM #23266

    Brendan
    Keymaster

    Hmm… So you have the “Display on Apple Watch” option enabled for your document and also the “Show on Watch” option enabled on your individual forms?

    It shouldn’t be showing the message on the watch if those two switches are enabled.

    I have seen occasionally where I have to start the app on the iPhone before the watch app responds though. I need to look into that further.

    May 22, 2017 at 3:06 PM #23267

    Tim Flick
    Participant

    It tells me to enable Apple Watch which I have already done in both places

    May 22, 2017 at 3:08 PM #23268

    Brendan
    Keymaster

    What happens if you have the Apple Watch app opened at the time you flip those switches? It should refresh the display and show you the forms that have the “Show on Watch” option turned on.

    May 22, 2017 at 4:53 PM #23269

    Tim Flick
    Participant

    if I restart watch everything works fine

    May 22, 2017 at 6:40 PM #23271

    Tim Flick
    Participant

    Yes it works if I restart watch

    May 23, 2017 at 4:55 AM #23273

    Tim Flick
    Participant

    Also works if you have app open and flip switch

    May 29, 2017 at 9:23 AM #23302

    ArsAstronautica
    Participant

    No idea if this is relevant, but I thought I’d pass this along. After quite a bit of experimenting, I find that if I am first using the Apple Watch for TF that day, I really need to have TF open on my iPhone first. When I do this, the Watch and the iPhone see one another and all is well. I can then let TF on the iPhone run in the background for the rest of the day and the Watch sees it just fine. It also seems to work pretty well even if I forget and close TF on the iPhone after that initial handshake. The two just need that initial “paring” if you will and then all seems to work fine.

    Now, next day, I do need to repeat the above if I want to use TF on the Watch again. So there is something that would seem to be causing a “time out”. Not surprising since it is always good programming practice to close open network channels when there hasn’t been any activity for some time.

    My guess is that something somewhere, likely in Apple’s iOS, is not seeing that initial handshake and the whole process gets stuck if TF is not already open. TF is not the only Watch App I have this problem with. Though, I also admit that one or two Watch apps never seem to have this issue. So who knows.

    Anyway, rebooting the Apple Watch sometimes did allow these apps to talk to the iPhone, but that is a rather long process, even painful. My workaround behaves well for me for TF, so I thought I’d mention it here.

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