Always – Please select a sync service on two Macs

[Simon Taylor]

Hi,

I have set up Tap Forms on our small Mac network and have two iMacs that aren’t ‘playing ball’ I initially installed Tap Forms in two Macs and set up Sync and its been working perfectly. Last week I went to add 4 additional Macs to sync and 2 went perfectly and 2 not so – all done in exactly the same way. When I click on Cloud Sync the pop up window states ‘Please select a Sync Service……’ I go to preferences and select iCloud. Close the window. When I click Cloud Sync it continues to say ‘Please select a Sync Service…..’ I go back to Preferences and iCloud is highlighted – so is on. But the Cloud Sync continues to say ‘Please select a Sync Service…..’ Like a said this is happening on 2 out of 6 Macs that I have set this up on and they have all been set up in the same way.

I have tried some of the troubleshooting methods found on this forum but no luck :(

If any one could offer help and advise that would be fantastic.

Thanks

Simon

[Brendan]

Hi Simon,

Do you have iCloud Drive enabled on that Mac? If not, launch the System Preferences app and make sure you have it turned on and also that Tap Forms has it enabled. Click the Options button next to iCloud Drive on the iCloud system preferences panel.

Thanks,

Brendan

[Simon Taylor]

Thanks, yes i’ve done that now it does now say logged in. However its not syncing with the other machines 4 of six are ‘seeing’ each other and syncing and the two that weren’t initially syncing aren’t seeing anything or anyone under registered devices.? Is there a limit to the number of devices that can sync?

Thanks,

Simon

[Brendan]

Hi Simon,

There’s no specific limit that I’ve set in the software. Try rebooting all of your devices. That can sometimes help.

Thanks,

Brendan

[Simon Taylor]

Thanks Brendan, Its now sorted. After a bit of restarting they are now ‘in sync’ thanks for your help.

Simon

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