Missing image in database

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  • December 19, 2022 at 5:03 AM #48498

    Dirk Soenen
    Participant

    My databases are via iCloud synced from my IMAC to iPhone and iPad. Sometimes I have for some images the message ‘Image missing in database ; remove missing link ?
    I these cases I can see the thumbnails but when clicking I get this message. replacing the images on my IMAC and resending does not solve the problem.
    Any idea ?

    December 19, 2022 at 2:24 PM #48499

    Brendan
    Keymaster

    hi Dirk,

    Try renaming the image and re-adding it from the Mac and that should cause that image to sync again.

    Sorry for the trouble. I’m working on a new sync system which should resolve these kinds of issues.

    Thanks,

    Brendan

    January 7, 2023 at 2:37 PM #48584

    john cesta
    Participant

    Yea, I can’t continue to use tapform, and I love it, until this problem gets fixed. It doesn’t do me any good to save important images of documents if the are going to disappear sometime.

    I just took a pick on my phone and it saved but now it’s gone on all devices.

    January 27, 2023 at 3:35 PM #48798

    john cesta
    Participant

    I took a few pics with my camera on the iphone. They never did sync to the mac air. The place holders are there and the image names but no image.

    I added an image on the iphone and it copied to the mac air. But when I added a pic from the air it didn’t sync to the iphone.

    April 26, 2024 at 6:39 AM #50709

    Mattapper
    Participant

    Hello,
    i have still the same problem Dirk stated in 2022. I have a form synced with iCloud between my iMac and my iPhone ans some images are missing on the iPhone.
    What i tried:
    – creating a new entry
    – renaming die image
    but the image will not sync.

    Even more, if i put one of the “missing images” in an entry that has images that are synced correctly, then the correct image will also disappear on the iPhone. When i then delete the “missing image” on the iMac, the “correct image” will reappear on the iPhone.

    The only thing that worked for me until now is:
    – exporting the images on iMac
    – delete images on iMac in Tap Forms
    – sync images to iPhone via Apple Fotos App
    – add images on iPhone in Tap Forms

    Has anyone discovered a shorter solution?

    April 27, 2024 at 10:05 AM #50710

    Brendan
    Keymaster

    One other option would be to export your form as a Tap Forms Archive file, then re-import the Tap Forms Archive file into your iPhone. That would ensure all the images were there.

    Or delete the document from the iPhone, then re-send it over from the Mac to the iPhone using the Send Document function.

    April 28, 2024 at 6:40 AM #50711

    Mattapper
    Participant

    Hi Brendan,
    thank you very much for the tips. I’ll try this next time running into problems.

    Thank you also for the support and the great app – Tap Forms is one of the few apps i use since my first iPhone days (which started 15 years ago :))

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