Database lost data and backups don't show data

Tap Forms – Organizer Database App for Mac, iPhone, and iPad Forums Using Tap Forms Database lost data and backups don't show data

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  • September 29, 2016 at 8:46 AM #19837

    Kari Bourgeois
    Participant

    Hi, after backing up (cloudant), I attempted to sync and got an error. After that items in my forms started dissappearing. Including a form that had over 2700 items in it. I attempted to open the latest back up by the data is still missing.

    How can I get my data back?

    September 29, 2016 at 8:59 AM #19840

    Kari Bourgeois
    Participant

    Also, I’ve tried to migrate the database from my phone by tapforms crashes during “compressing document” phase. 3 times now.

    September 29, 2016 at 10:10 AM #19843

    Brendan
    Keymaster

    If the deleted data was synced to Cloudant, then restoring from the backup will cause the data to get deleted again unfortunately.

    If you email me the database name property from the Mac version then I can create a file that you can open and login to Cloudant with and all the data should get downloaded from Cloudant.

    Or you can use Time Machine to restore the .tapforms document file.

    September 29, 2016 at 10:14 AM #19844

    Kari Bourgeois
    Participant

    The data on my phone is fine and synced to cloudant. My database on my mac attempts to sync but seems to fail and nothing gets updated.

    September 29, 2016 at 11:44 AM #19850

    Kari Bourgeois
    Participant

    Public thank you to Brendan for helping me resolve my issue. Big thanks.

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