- This topic has 11 replies, 3 voices, and was last updated 9 years, 6 months ago by wayne alexander.
-
AuthorPosts
-
October 11, 2014 at 12:00 PM #11060
wayne alexanderParticipantSince I updated
I am Locked out of tapforms on my iphone
It just shows the icloud icon but greyed out,
Or i go to app store and it shows the open icon greyed out
and i cannot open it
I tied to resolve I went to app store update and updated to latest tapforms
but still locked out
October 11, 2014 at 1:45 PM #11062
BrendanKeymasterHello Wayne,
Have you tried rebooting your iOS device?
Thanks,
Brendan
October 11, 2014 at 2:26 PM #11069
wayne alexanderParticipantyes i have brendan
October 12, 2014 at 1:32 AM #11073
LeoParticipantTry deleting TF and reinstall. iCloud should have a backup for you.
Leo
October 12, 2014 at 2:59 AM #11074
wayne alexanderParticipantI did that
I deleted it
It knows its not on my iphone
But its greyed out for download
Im still stuck!
See 2 attachments below
Attachments:
You must be logged in to view attached files.October 12, 2014 at 3:01 AM #11077
wayne alexanderParticipantSorry – Thats tapforms lite —— Hold on i’ll hopefully post the same situation with Tapforms FULL — hold on
October 12, 2014 at 3:06 AM #11078
wayne alexanderParticipantSame
Attachments:
You must be logged in to view attached files.October 12, 2014 at 8:39 PM #11088
BrendanKeymasterHi Wayne,
Hmm… Well, I can assure you this isn’t an actual Tap Forms issue, despite the fact that it’s happening to Tap Forms. It seems like an iOS App Store issue. You may want to contact AppleCare support to see if they have any solutions.
What about installing it from iTunes instead of the App Store app on your device?
Thanks,
Brendan
October 13, 2014 at 3:02 AM #11090
wayne alexanderParticipantYes
Thanks Brandan
IT WORKED from ITUNES
All sorted now me thinks!!
October 13, 2014 at 3:07 AM #11091
wayne alexanderParticipantBut Now the update is greyed out and cant seem to get it
but not bothered about that
my database is back from icloud
so im up and running again
lost a few records but only 2 entries i think
October 30, 2014 at 8:03 AM #11512
wayne alexanderParticipantTapForms was greyed out out in the App Store and iphone
I just couldn’t get it to open on my iPhone
Although in iTunes it was showing in the apps, showing on screen one, but on the actual iPhone it wasn’t showing no matter if I synced or whatever I just could not get it to show
finally resolved it today by doing
Go to Settings > General > Reset and tap Reset All Settings
This didn’t delete any of my photos or music or any of my documents for apps nothing was deleted except some changes to the preferences. Such as my desktop picture disappeared, and I needed to type in the Wi-Fi network key again but nothing major
And I finally got TapForms working again
check out this for more tips
October 30, 2014 at 8:05 AM #11513
wayne alexanderParticipantActually this applies to iOS 8.1 also
as that is what I’m on now
Thought 8.1 may resolve my tap forms problem but it didn’t
But I resolved it as above anyway
-
AuthorPosts
You must be logged in to reply to this topic.